Welcome to TUFCAP Ltd., your trusted provider of high-quality pickup truck caps. By using our services and purchasing our products, you agree to the following terms and conditions. Please read them carefully before making a purchase.

1. Warranty
   Plastic and Rubber Parts: We offer a three-year warranty on all plastic and rubber parts of our truck caps. This warranty covers any defects in materials and workmanship under normal use during the warranty period.
   Metal Parts: We provide a lifetime warranty for any factory defects in the metal components of our truck caps. This warranty is valid for the original purchaser and is non-transferable.
   Glass Parts: Please note that glass parts are not covered under our warranty. Any damage to glass components is the responsibility of the purchaser.
   Exclusions: The warranty does not cover damage caused by improper maintenance, exposure to abnormal environments and chemicals, or any other misuse or alteration of the product.
2. Warranty Claims
   The purchaser can claim the warranty at any TUFCAP Ltd. dealer in Canada with the warranty card provided at the time of purchase. The warranty card must be presented along with proof of purchase to validate the warranty claim unless registered online.
3. Order Deposit
   For custom orders & factory orders, a non-refundable deposit is required upfront. This deposit covers the initial costs of materials and labour for your truck cap.
   Custom orders & factory orders are made to your specifications; therefore, they cannot be returned or refunded once the production process has begun.

Production and Shipping: Factory orders typically require about 30 days for production and 30-40 days for shipping. Shipping is handled by third-party companies, and delays may occur due to various reasons. Therefore, delivery delays cannot be used as a reason to refund the deposit.

1. Returns and Refunds
   All truck caps installed by TUFCAP Ltd. are considered final sales and are not eligible for return or refund.
   If you encounter any issues with your truck cap within the warranty period, please contact us for warranty service. We will assess the problem and provide the appropriate solution, which may include repair or replacement of the defective part.
2. First Responder Discount
   As a token of our appreciation for their service, first responders (including police officers, firefighters, and EMS personnel) are eligible for a 10% discount on their purchases. A valid ID must be presented at the time of purchase to qualify for this discount.
3. General Provisions
   TUFCAP Ltd. reserves the right to modify these terms and conditions at any time without prior notice.
   These terms and conditions are governed by the laws of the jurisdiction in which our company operates.
   By purchasing from TUFCAP Ltd., you agree to abide by these terms and conditions and acknowledge that they constitute a binding agreement between you and TUFCAP Ltd.
4. Disclaimer
   TUFCAP Ltd. shall not be liable for any indirect, special, incidental, or consequential damages (including but not limited to damages for loss of profits, business interruption, loss of information, or other pecuniary loss) arising out of the use or inability to use our products, even if TUFCAP Ltd. has been advised of the possibility of such damages.
   The information and products provided by TUFCAP Ltd. are subject to change without notice, and TUFCAP Ltd. makes no representation or warranty, express or implied, regarding the accuracy, completeness, or suitability of such information and products for any particular purpose.
   If you have any questions or concerns about our terms and conditions, please do not hesitate to contact us. Thank you for choosing TUFCAP Ltd. for your pickup truck cap needs.